What we get asked before you hire us
These are the six questions that come up most often in the first conversation. If your question is not here, drop us a line and we will answer by email — no meeting required.
Frequently asked questions
The accordion shows one answer at a time so you can read without noise. The first one is open by default.
Do you work alongside my in-house team or replace it?
Alongside it. We cover the fronts your team cannot reach and leave everything documented so they can keep operating it.
In which countries can you go on-site?
Puerto Rico, Dominican Republic, Venezuela, Colombia and Ecuador. On-site availability depends on the project; remote work has no such limit.
How do you engage — by project or by retainer?
Both. Fixed-scope projects, or continuous engagement with assigned engineers and response times agreed in writing.
What happens if the case is outside your comfort zone?
We say so. And we usually have someone to call: engineers with years in bigger operations who mentor us when needed.
Do you work with the vendor I already have deployed?
Yes. We are multi-vendor and do not resell any particular brand, so our recommendation is not driven by a sales agenda.
What about the confidentiality of my network?
We sign an NDA before receiving any information. Any case study we publish is always anonymized.
A conversation can start the next deployment.
Tell us what is happening in your operation. An engineer responds, not an automated form.
- Email [email protected]
- Phone +57 302 119 6666
- LinkedIn /company/remos-services